Managed Servers
Options & Paid Support - Overview
Managed Services are server support services beyond the standard technical support which every client receives. This service covers system administration.
All dedicated server packages include:
- A high-speed dedicated Internet server
- All server hardware and maintenance; any hardware failures are our responsibility
- Monitoring of your server 24 hours a day, 7 days a week, 365 days a year
- Total control of your server through root or administrator access
- Rack space in our data center
- Uninterruptible power supply
- Back-up generator
Any services not listed above should be considered a managed service. If the specific service you are looking for is not listed below, please contact a sales representative.
System Administration
Dedicated Systems has a very knowledgeable and experienced staff to assist clients in the administration and maintenance of their dedicated server.
Unless otherwise specified, system administration includes:
System Configuration
- Operating System upgrades
- Supported software upgrades or service patch updates
- Mail Server (adding/deleting users, mail forwards, auto responders)
- Web Server (adding domains, password protection, server module support)
- FTP Server (restricting access, setting up new users)
Software Installation and Configuration
- Configuration instructions must be provided by client
- Supported software by operating system: Linux
Note: This does not include the cost of tech support
from a third party (such as a software vendor).***We will not support software that we do not install.***
Operating System Troubleshooting
Log File Analysis Software
Support Plans
Monthly Hours per month Fee per month 2 $125 4 $200 Quarterly Hours per quarter Fee per quarter 4 $175
Monthly Support Plan customers will receive a discount ($75 per hour) for anytime over their normal system administration support time. Our normal per incident rate is $100 per hour.
System Administration services are performed between 9:00 AM PST and 6:00 PM PST Monday through Friday. Any system administration performed outside of these times will be calculated at 1.5 times our normal rate (after hours and on weekends) and 2 times our normal rate during holidays. Time cannot be banked or stored from one month to the next.
Please email us if you would like Management Services.
Paid Support
Please contact us for one-time (job-to-job) paid support. The rate is $100 per hour. There is a minimum one-hour charge ($100) for any work done. System Administration work is done between 9:00 AM PST and 6:00 PM PST Monday through Friday. Work done outside of these times will be billed at $150 per hour.
The Support Department will send back a quote for the work you submit.
